Portrait of Carrie Francis-Miller, principal product designer in Sydney

Hi, I'm Carrie, a Sydney-based product design leader who does her best work inside complexity.

I design cohesive product experiences while building the systems, teams and decision frameworks that support alignment and momentum. I'm equally comfortable at the executive table or deep in design tools, and I bring that same range to how I work with AI and emerging technology: practically, deliberately, and in service of better product thinking.

I have nearly two decades of experience building and scaling digital products across the US, Europe, and APAC, including work with Block (Afterpay, Cash App), Google, Nike, Qantas, American Express, Commonwealth Bank, Eli Lilly, ClassPass, Cochlear, ustwo, and Google Ventures–backed startups.

I come at life with curiosity and equal doses of humor and organization — whistle while you work.

2021–2026

Block

Afterpay · Cash App · Money by Afterpay

Design Principal and Manager

2016–2021

ustwo

Design Principal

2016

Contract + Consult

ClassPass · Zipongo

Design Lead

2013–2015

Orange Chef

Founding Designer, Director

  • 2020–2021 UTS Course coach · Design and Innovation MBA
  • 2016–2020 Academy Xi Course coach · guest speaker · mentor
  • 2014–2015 Tradecraft Speaker · mentor
  • 2025 Block leadership panel Inclusion + Diversity in Leadership
  • 2021 Nerds of Business podcast Product design practice expert
  • 2019 Academy Xi panel Burnout and sustainable practice in design
  • 2018 CBA Small Business Convention UX in practice
  • 2018–2019 Human-Centred Data ustwo · Methodology, Google engagement, workshops + hackathon, CBA Design podcast guest
  • 2018–2019 Design Wayfinding ustwo · Researcher + Author · Flexible, non-dogmatic principles and approach to design process
  • 2019 Work intentions setting ustwo · Guided framework adopted into the ustwo performance review to support work wellness

"She creates an environment where ideas are welcomed, feedback is constructive, and cross-functional teams feel empowered to build great things together."

— Head of product, Block

"The ability to connect the dots and elevate the conversation with sharp, insightful commentary. Working alongside her is always illuminating and, most importantly... fun."

— Research partner, Block

"Carrie brings curiosity, good ideas, customer-centric thinking and demonstrates excellent culture. She role models doing the right thing and building trust."

Google
Apple
Block
Afterpay
Nike
Google Ventures
ustwo
Qantas
Cochlear
American Express
Commonwealth Bank
ClassPass
Eli Lilly
Vitamix